Feedback on Personal Support and Social Work Service
Let us know what you think about our service and we will use your feedback to make improvements to what we do.
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During 2014, we received the following feedback from people who used our service:
- 89% said that the information they received about the service was easily accessible
- 86% said that they were contacted within 7 working days
- 91% said that they were clear about the role of the Personal Support Social Work Service
- 94% felt listened to
- 91% said that the service they received was appropriate to their needs
- 93% felt that enough time was given to their needs
- 92% felt that their worker was honest about what they could do to help.
We continue to work hard to respond to feedback from our service users - and continue to listen to your comments.
Please answer the following questions by choosing the option that is most appropriate. We will listen to everything you have to say.