Afghanistan veteran with medals and child

About our Caseworkers

Work on the frontline providing support to Forces families

For more information call our Volunteer team on 0845 658 1167 or send us an online enquiry.

Get in touch

Caseworker

As a caseworker, you’ll meet up with veterans and their families to talk through the problems that they face, and work with them to find a solution.

About the role

Our Caseworkers spend their time visiting our clients, often former Service men and women, living in their local community. During these visits they provide friendly advice and discuss the support our clients might need. Once the Caseworker has assessed these needs, they will then help clients to access the right assistance, for example financial support.

Volunteering with SSAFA is special because you get to see first hand the difference you make to people’s lives. As a Caseworker you will work with clients and other organisation throughout each case, keeping everybody up to date with progress and letting them know the outcome.

As part of a team of committed volunteers you will also help to raise awareness about SSAFA ’s work in your community - both amongst people who need our support and potential new volunteers and fundraisers – as well as taking part in local fundraising events when you can!

This rewarding role is an opportunity to offer your time and expertise to benefit those in your community, as well as to develop new skills and meet some inspirational people.

Who we're looking for

All our Caseworkers receive full training including local induction training about SSAFA .

You do not need a Forces background to volunteer with us. Most importantly, we are looking for volunteers who will listen sensitively and treat people with respect at all times. We also welcome people who have:

  • Willingness to develop new skills and train for new things
  • Basic IT skills
  • Ability to work in a team and support others
  • Ability to work within our Volunteer Policy and Code of Conduct
  • Ability to work confidentially
  • A driver’s licence (for some geographical areas)
How to apply

Contact us to find out about opportunities to become a Caseworker in your local area.

Our recruitment process includes interviews and a reference check.

Contact us about volunteering

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the Data Protection Act 1998.